Shipping & Returns
Unfinished items will go out faster than painted items. Please allow up to 15 business days for all painted items.
Attention: As of September 29th, 2016 the following statement is in affect.
**If anything besides Ground shipping option is chosen with the free shipping coupon code we will hold your order until shipping is paid**
Shipping process time: Allow 1 - 7 business days for in house processing (business days Mon-Fri). Orders are processed in the order they are received. Ex. 36 Hours Processing + 2nd Day Air = 4 Business Days
Orders may be cancelled within 2hr. by email only. Email subject line should have order number and cancellation request. Example- "Subject: Order #12345 - Cancellation Request."
Please note!!! You may NOT add any items to an order by internal notes, emails, phone, or fax. Place a new order for additional items.
Coupon codes are for retail customers only and cannot be combined with other offers.
If you decide to return/cancel your order after the 2 HOUR time frame, you will need to wait until the order is shipped to you. Once you receive the package, you may REFUSE it or RESHIP it back to us at 8880 Industrial Dr, Bastrop LA, 71220.
Once we receive the package back to our warehouse, we will issue a refund MINUS a 10% restocking fee. We DO NOT refund shipping charges.
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
-without showing signs of wear or damage in any way
-within 30 calendar days of the delivery date (after 30 days no returns are allowed)
-must not be a special order or a custom order
(i.e. Names, 3 Letter Monograms, Monograms with any names)
-unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately.Email: Support@build-a-cross.com. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 10% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.